All Filter Fields

All Filter Fields #

The table below provides a description of each filter field available on the system and details of which reports they can be used on.

Agent Times #

Field Name Description Communications
Service		 Availability
Reports
Agent State The availability state of an agent at a particular time. AllAgent Away Reason Summary, Agent Status Detail
Duration The length of time an agent was in a particular state. AllAgent Status Detail
Away Reason Away Reason AllAgent Away Reason Summary, Agent Status Detail

Call Info #

Field Name Description Communications
Service		 Availability
Reports
Short Ringing A call is designated as Short Ringing when it is not answered and has a ring duration less than the Short Ringing call threshold. The Short Ringing call threshold is a configurable setting which can be used to control which calls are classed as Short Ringing calls. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary
Agent Summary, Call Cost by Number, Call Cost by Number Type, Call Cost by User
Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented)
Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary, Calls by Account
Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI
Calls by Device, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Number Type, Calls by Parking Slot
Calls by Queue Name, Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by User
Calls by User Group, Calls by Voicemail Box, Calls by Week, Calls Completed by Agent
Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time
Service Level by Time, Teams Call List, Teams Calls by External Tenant, Teams Calls by Meeting
Teams Calls by User, Top Dialed Numbers, Top Received Numbers, Trunk Usage
Answered Indicates whether the call or call segment was answered or not (Yes or No). AllAgent Status Summary, Agent Summary, Call Cost by Number, Call Cost by Number Type
Call Cost by User, Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls)
Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented)
Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User)
Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week
Calls by Day of Week & Time, Calls by DDI, Calls by Device, Calls by Duration
Calls by Hold Time, Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name, Calls by Queue Number
Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time
Service Level by Time, Teams Call List, Teams Calls by External Tenant, Teams Calls by Meeting
Teams Calls by User, Top Dialed Numbers, Top Received Numbers, Trunk Usage
Call Direction The direction of this call segment, either (In)coming or (Out)going for external calls, (Both) for trunk-to-trunk calls and N/A for internal calls. Note: Internal calls will only show a direction on reports/tiles where the data is grouped by a user/agent. AllAgent Status Summary, Agent Summary, Call Cost by Number, Call Cost by Number Type
Call Cost by User, Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented), Call List (User)
Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week
Calls by Day of Week & Time, Calls by Device, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number, Calls by Number Type
Calls by Parking Slot, Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group
Calls by Voicemail Box, Calls by Week, Calls Completed by Agent, Calls Completed by User
Teams Call List, Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Call Type The type of call, either Internal (intercom [IC]) or External. AllCall Cost by Number, Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls)
Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call List (User), Calls by Billing Code, Teams Call List
Outside Number The telephone number associated with this call. This applies to external calls only. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary
Agent Summary, Call Cost by Number, Call Cost by User, Call List (Abandoned Calls)
Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented)
Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User), Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI
Calls by Device, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group
Calls by Voicemail Box, Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number
Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time, Queue Performance
Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Call List, Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers, Trunk Usage
Direct Inward Dial The significant Direct Inward Dial (DDI) digits received from the network provider to identify a call originated via a particular DDI number. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary
Agent Summary, Call Cost by User, Call List (Abandoned Calls), Call List (Internal)
Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter)
Call List (Unreturned Abandoned Calls), Call List (User), Call Tag Summary, Calls by Account
Calls by Area Code, Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI, Calls by Device
Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month
Calls by Parking Slot, Calls by Queue Name, Calls by Queue Number, Calls by Ring Time
Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by User
Calls by User Group, Calls by Voicemail Box, Calls by Week, Calls Completed by Agent
Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time, Teams Call List
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User, Trunk Usage
Abandoned An incoming call that was not answered by an device/agent/user or relevant Mailbox/Voicemail. AllAgent Status Summary, Agent Summary, Call Cost by Number, Call Cost by Number Type
Call Cost by User, Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls)
Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented)
Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls), Call List (User), Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code, Calls by Country
Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DDI, Calls by Device, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number, Calls by Number Type
Calls by Parking Slot, Calls by Queue Name, Calls by Queue Number, Calls by Ring Time
Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box, Calls by Week
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account, Service Level by Day
Service Level by Day & Time, Service Level by Time, Teams Call List, Teams Calls by External Tenant
Teams Calls by Meeting, Teams Calls by User, Top Received Numbers, Trunk Usage
Overflowed In Indicates whether the call overflowed in from a queue or group. AllAgent Status Summary, Agent Summary, Call Cost by User, Call List (Internal)
Call List (Queue Calls), Call List (Rated Calls Segmented), Call List (Segmented), Call List (Trunk-Trunk)
Calls by Device, Calls by Parking Slot, Calls by User, Calls by User Group
Calls by Voicemail Box, Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Overflowed Out Indicates whether the call overflowed out to another location. AllAgent Status Summary, Agent Summary, Call Cost by User, Call List (Internal)
Call List (Queue Calls), Call List (Rated Calls Segmented), Call List (Segmented), Call List (Trunk-Trunk)
Calls by Device, Calls by Parking Slot, Calls by User, Calls by User Group
Calls by Voicemail Box, Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Refused Call was refused, not answered by an Agent/User it was presented to (but may have been answered by another). AllAgent Status Summary, Agent Summary, Call Cost by User, Call List (User)
Calls by Device, Calls by Parking Slot, Calls by User, Calls by User Group
Calls by Voicemail Box, Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Short Answered A call is designated as Short Answered if the Talk Time is less than the Short Answered threshold value. The Short Answered call threshold is a configurable setting which can be used to control which calls are classed as Short Answered calls. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary
Agent Summary, Call Cost by Number, Call Cost by Number Type, Call Cost by User
Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls)
Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented)
Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code, Calls by Country
Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DDI, Calls by Device, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number, Calls by Number Type
Calls by Parking Slot, Calls by Queue Name, Calls by Queue Number, Calls by Ring Time
Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box, Calls by Week
Calls Completed by Agent, Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account, Service Level by Day
Service Level by Day & Time, Service Level by Time, Teams Call List, Teams Calls by External Tenant
Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers, Top Received Numbers
Trunk Usage
Transferred In Indicates whether the call was transferred in from another device. AllCall List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented), Call List (Segmented)
Call List (Trunk-Trunk)
Transferred Out Indicates whether the call was transferred out to another device. AllCall List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented), Call List (Segmented)
Call List (Trunk-Trunk)
Caller ID Name The name provided by the network provider as being associated with the Caller ID. AllCall Cost by Number, Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls)
Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call List (User), Calls by Number, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Teams Call List, Top Dialed Numbers
Top Received Numbers
DDI Name The name provided by the communications system as being associated with the Direct Inward Dial number for the call. AllCall List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls)
Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented)
Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Calls by DDI
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Teams Call List
Trunk to Trunk A call that includes both an incoming and outgoing trunks. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call List (Internal)
Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call Tag Summary, Calls by Account
Calls by Area Code, Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Ring Time, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by Week, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Service Level by Account, Service Level by Day
Service Level by Day & Time, Service Level by Time, Teams Call List
Area Code The area code for the Caller ID number. AllCall Cost by Number, Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls)
Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Calls by Area Code, Calls by Billing Code, Calls by Location, Calls by Number
Calls by Number Type, Calls by Service Number, Teams Call List, Top Dialed Numbers
Top Received Numbers
Country The country for the Caller ID number. AllCall Cost by Number, Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls)
Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Location
Calls by Number, Calls by Number Type, Calls by Service Number, Calls by State/Province
Teams Call List, Top Dialed Numbers, Top Received Numbers
Location The location for the Caller ID number. AllCall Cost by Number, Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls)
Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Calls by Billing Code, Calls by Location, Calls by Number, Calls by Number Type
Calls by Service Number, Teams Call List, Top Dialed Numbers, Top Received Numbers
State The state/province for the Caller ID number (NANPA region only). AllCall Cost by Number, Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls)
Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Calls by Area Code, Calls by Billing Code, Calls by Location, Calls by Number
Calls by Number Type, Calls by Service Number, Calls by State/Province, Teams Call List
Top Dialed Numbers, Top Received Numbers
Route Path Number The Outside Number with the addition of any route information which has been pre-pended by the PBX. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary
Agent Summary, Call Cost by Number, Call Cost by Number Type, Call Cost by User
Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented)
Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User), Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code, Calls by Country
Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DDI, Calls by Device, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number, Calls by Number Type
Calls by Parking Slot, Calls by Queue Name, Calls by Queue Number, Calls by Ring Time
Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box, Calls by Week
Calls Completed by Agent, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time, Teams Calls by External Tenant
Teams Calls by Meeting, Teams Calls by User, Top Received Numbers
Route Path Name The Contact Name with the addition of any route information which has been pre-pended by the PBX. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary
Agent Summary, Call Cost by Number, Call Cost by Number Type, Call Cost by User
Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented)
Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User), Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code, Calls by Country
Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DDI, Calls by Device, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number, Calls by Number Type
Calls by Parking Slot, Calls by Queue Name, Calls by Queue Number, Calls by Ring Time
Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box, Calls by Week
Calls Completed by Agent, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time, Teams Calls by External Tenant
Teams Calls by Meeting, Teams Calls by User, Top Received Numbers
Number Type The type (Local, National or International) for the Caller ID number. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary
Agent Summary, Call Cost by Number, Call Cost by Number Type, Call Cost by User
Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented)
Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary, Calls by Account
Calls by Area Code, Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI, Calls by Device
Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month
Calls by Number, Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group
Calls by Voicemail Box, Calls by Week, Calls Completed by Agent, Calls Completed by User
Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account, Service Level by Day
Service Level by Day & Time, Service Level by Time, Teams Call List, Teams Calls by External Tenant
Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers, Top Received Numbers
Recorded Indicates whether a recording exists for any part of the call. N.B. This does not guarantee that there will be recordings for the whole duration of the call. AllCall List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls)
Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User), Incoming Calls by Route Path Name
Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Teams Call List
Matched The call has one or more contact matches. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls)
Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call List (User), Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI, Calls by Device
Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month
Calls by Number, Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group
Calls by Voicemail Box, Calls by Week, Calls Completed by User, Incoming Calls by Route Path Name
Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time, Teams Call List
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers
Top Received Numbers
Outgoing Caller ID The telephone number presented on an outgoing call. AllCall Cost by Number, Call Cost by User, Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Country
Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by Device, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Parking Slot, Calls by Ring Time
Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box, Calls by Week
Calls Completed by User, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Teams Call List
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers
Outgoing Caller ID Name The name presented on an outgoing call. AllCall Cost by Number, Call Cost by User, Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Country
Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by Device, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Parking Slot, Calls by Ring Time
Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box, Calls by Week
Calls Completed by User, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Teams Call List
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers
DDI Name/Presentation Name The DDI name or the presentation number name. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary
Agent Summary, Call Cost by Number, Call Cost by Number Type, Call Cost by User
Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code, Calls by Country
Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DDI, Calls by Device, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number, Calls by Number Type
Calls by Parking Slot, Calls by Queue Name, Calls by Queue Number, Calls by Ring Time
Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box, Calls by Week
Calls Completed by Agent, Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account, Service Level by Day
Service Level by Day & Time, Service Level by Time, Teams Call List, Teams Calls by External Tenant
Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers, Top Received Numbers
Trunk Usage
DDI/Presentation Number The DDI number or the presentation number. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary
Agent Summary, Call Cost by Number, Call Cost by Number Type, Call Cost by User
Call List (Abandoned Calls), Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code, Calls by Country
Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DDI, Calls by Device, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number, Calls by Number Type
Calls by Parking Slot, Calls by Queue Name, Calls by Queue Number, Calls by Ring Time
Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box, Calls by Week
Calls Completed by Agent, Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account, Service Level by Day
Service Level by Day & Time, Service Level by Time, Teams Call List, Teams Calls by External Tenant
Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers, Top Received Numbers
Trunk Usage
Billing Code The billing code that was set against this call. AllCall List (Abandoned Calls), Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented)
Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Calls by Billing Code, Teams Call List
Conference The call was part of a conference. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Internal)
Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter)
Call List (Unreturned Abandoned Calls), Call List (User), Call Tag Summary, Calls by Account
Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI
Calls by Device, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Number Type, Calls by Parking Slot
Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day
Service Level by Day & Time, Service Level by Time, Teams Call List, Teams Calls by External Tenant
Teams Calls by User, Top Dialed Numbers, Top Received Numbers, Trunk Usage

Call Info (Advanced) #

Field Name Description Communications
Service		 Availability
Reports
Document ID Document ID. AllCall List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls)
Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented)
Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User)
Teams Call List
End Cause The end event reason code received from the telephone system in relation to this call AllCall List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented), Call List (Segmented)
Call List (Trunk-Trunk), Call List (User), Calls Completed by Agent, Calls Completed by User
Interaction ID The PBX Interaction ID. AllCall List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls)
Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented)
Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Media Server The media server that handled the call on the Pbx. AllCall List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls)
Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented)
Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Account ID The ID of the communication system being monitored. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Away Reason Summary
Agent Status Detail, Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Internal)
Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter)
Call List (Unreturned Abandoned Calls), Call Tag Summary, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week
Calls by Day of Week & Time, Calls by DDI, Calls by Device, Calls by Duration
Calls by Hold Time, Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name, Calls by Queue Number
Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User, Incoming Calls by Route Path Name
Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time, Teams Call List
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers
Top Received Numbers, Trunk Usage
Account Name The name of the communication system being monitored. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Away Reason Summary
Agent Status Detail, Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Internal)
Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter)
Call List (Unreturned Abandoned Calls), Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI, Calls by Device
Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month
Calls by Number, Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group
Calls by Voicemail Box, Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number
Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time, Queue Performance
Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Call List, Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers, Trunk Usage
Hang-up Cause The call Hang-up Cause provided by the communications platform. AllCall List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls)
Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented)
Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Calls by Voicemail Box
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number
Teams Call List
SIP Call ID The unique SIP Call ID for the call leg. AllCall List (Abandoned Calls), Call List (Non-Segmented), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter)
Call List (Unreturned Abandoned Calls), Teams Call List
PBX Type The type of PBX the call was made on. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Internal)
Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter)
Call List (Unreturned Abandoned Calls), Call List (User), Call Tag Summary, Calls by Account
Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI
Calls by Device, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Number Type, Calls by Parking Slot
Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day
Service Level by Day & Time, Service Level by Time, Top Dialed Numbers, Top Received Numbers
Trunk Usage

Call Times #

Field Name Description Communications
Service		 Availability
Reports
Call Duration The total duration for this call or call segment including ring, hold and talk durations. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary
Agent Summary, Call Cost by Number, Call Cost by Number Type, Call Cost by User
Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented)
Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User), Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code, Calls by Country
Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DDI, Calls by Device, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number, Calls by Number Type
Calls by Parking Slot, Calls by Queue Name, Calls by Queue Number, Calls by Ring Time
Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box, Calls by Week
Calls Completed by Agent, Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account, Service Level by Day
Service Level by Day & Time, Service Level by Time, Teams Call List, Teams Calls by External Tenant
Teams Calls by Meeting, Top Dialed Numbers, Top Received Numbers, Trunk Usage
Hold Time The total time this call segment spent on hold. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary
Agent Summary, Call Cost by Number, Call Cost by Number Type, Call Cost by User
Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented)
Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (User), Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI, Calls by Device
Calls by Duration, Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name, Calls by Queue Number
Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User, Incoming Calls by Route Path Name
Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time, Top Dialed Numbers
Top Received Numbers, Trunk Usage
Ring Time The ring duration of the call or call segment. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary
Agent Summary, Call Cost by Number, Call Cost by Number Type, Call Cost by User
Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls)
Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented)
Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call List (User)
Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Billing Code
Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week
Calls by Day of Week & Time, Calls by DDI, Calls by Device, Calls by Duration
Calls by Hold Time, Calls by Location, Calls by Month, Calls by Number
Calls by Number Type, Calls by Parking Slot, Calls by Queue Name, Calls by Queue Number
Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by User, Calls by User Group, Calls by Voicemail Box, Calls by Week
Calls Completed by Agent, Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Queue Performance, Service Level by Account, Service Level by Day
Service Level by Day & Time, Service Level by Time, Top Dialed Numbers, Top Received Numbers
Trunk Usage
Start Time The time the call or call segment started ringing. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Away Reason Summary
Agent Status Detail, Agent Status Summary, Agent Summary, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Internal)
Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter)
Call List (Unreturned Abandoned Calls), Call List (User), Call Tag Summary, Calls by Account
Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI
Calls by Device, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Number Type, Calls by Parking Slot
Calls by Queue Name, Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by User
Calls by User Group, Calls by Voicemail Box, Calls by Week, Calls Completed by Agent
Calls Completed by User, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance, Service Level by Account, Service Level by Day, Service Level by Day & Time
Service Level by Time, Teams Call List, Teams Calls by External Tenant, Teams Calls by Meeting
Teams Calls by User, Top Dialed Numbers, Top Received Numbers, Trunk Usage
Talk Time The duration this call segment was in the answered state. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary
Agent Summary, Call Cost by Number, Call Cost by Number Type, Call Cost by User
Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented)
Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (User), Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI, Calls by Device
Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month
Calls by Number, Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Time, Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User, Incoming Calls by Route Path Name
Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time, Teams Call List
Teams Calls by External Tenant, Teams Calls by Meeting, Top Dialed Numbers, Top Received Numbers
Trunk Usage
Parked Time The total time this call segment spent parked. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary
Call Cost by Number, Call Cost by Number Type, Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls)
Call List (Segmented), Call List (Trunk-Trunk), Call List (User), Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code, Calls by Country
Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DDI, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Number Type, Calls by Parking Slot
Calls by Queue Name, Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by User Group
Calls by Voicemail Box, Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number
Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time, Queue Performance
Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time
Top Dialed Numbers, Top Received Numbers, Trunk Usage
Conference/Meeting Scheduled End Time The conference or meeting scheduled end time. AllTeams Call List
Conference/Meeting Overrun The conference or meeting overrun time. AllTeams Call List
Conference/Meeting Early Start The conference or meeting early start time. AllTeams Call List
Conference/Meeting Scheduled Start Time The conference or meeting scheduled start time. AllTeams Call List

Contact Info #

Field Name Description Communications
Service		 Availability
Reports
Contact Tag 1 The data from tag field 1 of the matching contact record for this call. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls)
Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call List (User), Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI, Calls by Device
Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month
Calls by Number, Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group
Calls by Voicemail Box, Calls by Week, Calls Completed by User, Incoming Calls by Route Path Name
Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time, Teams Call List
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers
Top Received Numbers
Contact Tag 10 The data from tag field 10 of the matching contact record for this call. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls)
Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call List (User), Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI, Calls by Device
Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month
Calls by Number, Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group
Calls by Voicemail Box, Calls by Week, Calls Completed by User, Incoming Calls by Route Path Name
Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time, Teams Call List
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers
Top Received Numbers
Contact Tag 2 The data from tag field 2 of the matching contact record for this call. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls)
Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call List (User), Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI, Calls by Device
Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month
Calls by Number, Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group
Calls by Voicemail Box, Calls by Week, Calls Completed by User, Incoming Calls by Route Path Name
Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time, Teams Call List
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers
Top Received Numbers
Contact Tag 3 The data from tag field 3 of the matching contact record for this call. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls)
Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call List (User), Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI, Calls by Device
Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month
Calls by Number, Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group
Calls by Voicemail Box, Calls by Week, Calls Completed by User, Incoming Calls by Route Path Name
Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time, Teams Call List
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers
Top Received Numbers
Contact Tag 4 The data from tag field 4 of the matching contact record for this call. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls)
Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call List (User), Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI, Calls by Device
Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month
Calls by Number, Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group
Calls by Voicemail Box, Calls by Week, Calls Completed by User, Incoming Calls by Route Path Name
Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time, Teams Call List
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers
Top Received Numbers
Contact Tag 5 The data from tag field 5 of the matching contact record for this call. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls)
Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call List (User), Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI, Calls by Device
Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month
Calls by Number, Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group
Calls by Voicemail Box, Calls by Week, Calls Completed by User, Incoming Calls by Route Path Name
Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time, Teams Call List
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers
Top Received Numbers
Contact Tag 6 The data from tag field 6 of the matching contact record for this call. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls)
Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call List (User), Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI, Calls by Device
Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month
Calls by Number, Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group
Calls by Voicemail Box, Calls by Week, Calls Completed by User, Incoming Calls by Route Path Name
Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time, Teams Call List
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers
Top Received Numbers
Contact Tag 7 The data from tag field 7 of the matching contact record for this call. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls)
Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call List (User), Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI, Calls by Device
Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month
Calls by Number, Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group
Calls by Voicemail Box, Calls by Week, Calls Completed by User, Incoming Calls by Route Path Name
Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time, Teams Call List
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers
Top Received Numbers
Contact Tag 8 The data from tag field 8 of the matching contact record for this call. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls)
Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call List (User), Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI, Calls by Device
Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month
Calls by Number, Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group
Calls by Voicemail Box, Calls by Week, Calls Completed by User, Incoming Calls by Route Path Name
Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time, Teams Call List
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers
Top Received Numbers
Contact Tag 9 The data from tag field 9 of the matching contact record for this call. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls)
Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call List (User), Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI, Calls by Device
Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month
Calls by Number, Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group
Calls by Voicemail Box, Calls by Week, Calls Completed by User, Incoming Calls by Route Path Name
Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time, Teams Call List
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers
Top Received Numbers
Company Name The company name of the matched contact. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls)
Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call List (User), Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI, Calls by Device
Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month
Calls by Number, Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group
Calls by Voicemail Box, Calls by Week, Calls Completed by User, Incoming Calls by Route Path Name
Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time, Teams Call List
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers
Top Received Numbers
Contact Name The full name of the matched contact. If there is no contact match, this will be the Caller ID Name. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls)
Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call List (User), Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI, Calls by Device
Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month
Calls by Number, Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group
Calls by Voicemail Box, Calls by Week, Calls Completed by User, Incoming Calls by Route Path Name
Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time, Teams Call List
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers
Top Received Numbers
CRM ID The reference of the matched contact in an external CRM system. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls)
Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call List (User), Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI, Calls by Device
Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month
Calls by Number, Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group
Calls by Voicemail Box, Calls by Week, Calls Completed by User, Incoming Calls by Route Path Name
Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time, Teams Call List
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers
Top Received Numbers
Email The email address of the matched contact. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls)
Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call List (User), Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI, Calls by Device
Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month
Calls by Number, Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group
Calls by Voicemail Box, Calls by Week, Calls Completed by User, Incoming Calls by Route Path Name
Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time, Teams Call List
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers
Top Received Numbers
Job Title The job title of the matched contact. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls)
Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call List (User), Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI, Calls by Device
Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month
Calls by Number, Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group
Calls by Voicemail Box, Calls by Week, Calls Completed by User, Incoming Calls by Route Path Name
Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time, Teams Call List
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers
Top Received Numbers

Users / Devices #

Field Name Description Communications
Service		 Availability
Reports
Agent Name The names of any agents associated with this call or call segment. For internal or conference calls there may be more than one agent. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Detail
Agent Status Summary, Agent Summary, Call Cost by Number, Call Cost by Number Type
Call Cost by User, Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls)
Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call List (User), Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI, Calls by Device
Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month
Calls by Number, Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group
Calls by Voicemail Box, Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number
Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time, Queue Performance
Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Call List, Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Top Dialed Numbers, Top Received Numbers, Trunk Usage
Agent Number The Agent Number (Presence ID) of the Agent. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Detail
Agent Status Summary, Agent Summary, Call Cost by Number, Call Cost by Number Type
Call Cost by User, Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls)
Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call List (User), Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI, Calls by Device
Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month
Calls by Number, Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group
Calls by Voicemail Box, Calls by Week, Calls Completed by User, Incoming Calls by Route Path Name
Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time, Teams Call List
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers
Top Received Numbers, Trunk Usage
Answering Agent Name The name of the first agent that answered the call (if applicable). AllCall Cost by Number, Call Cost by Number Type, Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week
Calls by Day of Week & Time, Calls by DDI, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number, Calls by Number Type
Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Service Level by Account, Service Level by Day, Service Level by Day & Time
Service Level by Time, Teams Call List, Top Dialed Numbers, Top Received Numbers
Answering Agent Number The number of the first agent that answered the call (if applicable). AllCall Cost by Number, Call Cost by Number Type, Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week
Calls by Day of Week & Time, Calls by DDI, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number, Calls by Number Type
Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Service Level by Account, Service Level by Day, Service Level by Day & Time
Service Level by Time, Teams Call List, Top Dialed Numbers, Top Received Numbers
Answering Device Name The name of the first device the call was answered at. This will be empty if the call was not answered. AllCall Cost by Number, Call Cost by Number Type, Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week
Calls by Day of Week & Time, Calls by DDI, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number, Calls by Number Type
Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day
Service Level by Day & Time, Service Level by Time, Teams Call List, Top Dialed Numbers
Top Received Numbers
Answering Device Number The number of the first device the call was answered at. This will be empty if the call was not answered. AllCall Cost by Number, Call Cost by Number Type, Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week
Calls by Day of Week & Time, Calls by DDI, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number, Calls by Number Type
Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day
Service Level by Day & Time, Service Level by Time, Teams Call List, Top Dialed Numbers
Top Received Numbers
Answering User Name The name of the first user the call was answered by. This will be empty if the call was not answered. AllCall Cost by Number, Call Cost by Number Type, Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week
Calls by Day of Week & Time, Calls by DDI, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number, Calls by Number Type
Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Service Level by Account, Service Level by Day, Service Level by Day & Time
Service Level by Time, Teams Call List, Top Dialed Numbers, Top Received Numbers
Answering User Number The number of the first user the call was answered by. This will be empty if the call was not answered. AllCall Cost by Number, Call Cost by Number Type, Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week
Calls by Day of Week & Time, Calls by DDI, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number, Calls by Number Type
Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day, Queue Calls by Day & Time
Queue Calls by Time, Service Level by Account, Service Level by Day, Service Level by Day & Time
Service Level by Time, Teams Call List, Top Dialed Numbers, Top Received Numbers
Device Name The device name(s) that were involved in this call segment. On internal and conference calls there may be more than one device. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary
Agent Summary, Call Cost by Number, Call Cost by Number Type, Call List (Abandoned Calls)
Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented)
Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary, Calls by Account
Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI
Calls by Device, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by Week, Calls Completed by Agent
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number
Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time, Queue Performance
Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Call List, Top Dialed Numbers, Top Received Numbers
Device Number The device number(s) that were involved in this call segment. On internal and conference calls there may be more than one device. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Summary
Agent Summary, Call Cost by Number, Call Cost by Number Type, Call List (Abandoned Calls)
Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented)
Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk)
Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Call Tag Summary, Calls by Account
Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI
Calls by Device, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Number Type, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by Week, Calls Completed by Agent
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number
Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time, Queue Performance
Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Call List, Top Dialed Numbers, Top Received Numbers
First Rang Agent Name The name of the first agent the call rang at. AllCall Cost by Number, Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented)
Call List (Rated Calls Non-Segmented), Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Country
Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DDI, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Number Type, Calls by Ring Time
Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day, Service Level by Day & Time
Service Level by Time, Teams Call List, Top Dialed Numbers, Top Received Numbers
First Rang Agent Number The number of the first agent the call rang at. AllCall Cost by Number, Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented)
Call List (Rated Calls Non-Segmented), Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Country
Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DDI, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Number Type, Calls by Ring Time
Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day, Service Level by Day & Time
Service Level by Time, Teams Call List, Top Dialed Numbers, Top Received Numbers
First Rang Device Name The name of the first device the call rang at. AllCall Cost by Number, Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented)
Call List (Rated Calls Non-Segmented), Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Country
Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DDI, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Number Type, Calls by Ring Time
Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day, Service Level by Day & Time
Service Level by Time, Teams Call List, Top Dialed Numbers, Top Received Numbers
First Rang Device Number The number of the first device the call rang at. AllCall Cost by Number, Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented)
Call List (Rated Calls Non-Segmented), Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Country
Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DDI, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Number Type, Calls by Ring Time
Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day, Service Level by Day & Time
Service Level by Time, Teams Call List, Top Dialed Numbers, Top Received Numbers
First Rang User Name The name of the first user the call rang at. AllCall Cost by Number, Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented)
Call List (Rated Calls Non-Segmented), Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Country
Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DDI, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Number Type, Calls by Ring Time
Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day, Service Level by Day & Time
Service Level by Time, Teams Call List, Top Dialed Numbers, Top Received Numbers
First Rang User Number The number of the first user the call rang at. AllCall Cost by Number, Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented)
Call List (Rated Calls Non-Segmented), Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Country
Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DDI, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Number Type, Calls by Ring Time
Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day, Service Level by Day & Time
Service Level by Time, Teams Call List, Top Dialed Numbers, Top Received Numbers
Queue Name The name of the queue the current call segment was presented from. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Detail
Agent Status Summary, Agent Summary, Call Cost by Number, Call Cost by Number Type
Call Cost by User, Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls)
Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call List (User), Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI, Calls by Device
Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month
Calls by Number, Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group
Calls by Voicemail Box, Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number
Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time, Queue Performance
Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time
Top Received Numbers, Trunk Usage
Queue Number The number of the queue the current call segment was presented from. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Agent Status Detail
Agent Status Summary, Agent Summary, Call Cost by Number, Call Cost by Number Type
Call Cost by User, Call List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented)
Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls)
Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call List (User), Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Billing Code, Calls by Country, Calls by Day, Calls by Day & Time
Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI, Calls by Device
Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month
Calls by Number, Calls by Number Type, Calls by Parking Slot, Calls by Queue Number
Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by User, Calls by User Group, Calls by Voicemail Box
Calls by Week, Calls Completed by Agent, Calls Completed by User, Incoming Calls by Route Path Name
Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time, Top Received Numbers
Trunk Usage
Last Rang Agent Name The name of the last agent the call rang at. AllCall Cost by Number, Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented)
Call List (Rated Calls Non-Segmented), Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Country
Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DDI, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Number Type, Calls by Ring Time
Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day, Service Level by Day & Time
Service Level by Time, Teams Call List, Top Dialed Numbers, Top Received Numbers
Last Rang Agent Number The number of the last agent the call rang at. AllCall Cost by Number, Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented)
Call List (Rated Calls Non-Segmented), Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Country
Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DDI, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Number Type, Calls by Ring Time
Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day, Service Level by Day & Time
Service Level by Time, Teams Call List, Top Dialed Numbers, Top Received Numbers
Last Rang Device Name The name of the last device the call rang at. AllCall Cost by Number, Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented)
Call List (Rated Calls Non-Segmented), Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Country
Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DDI, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Number Type, Calls by Ring Time
Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day, Service Level by Day & Time
Service Level by Time, Teams Call List, Top Dialed Numbers, Top Received Numbers
Last Rang Device Number The number of the last device the call rang at. AllCall Cost by Number, Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented)
Call List (Rated Calls Non-Segmented), Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Country
Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DDI, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Number Type, Calls by Ring Time
Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day, Service Level by Day & Time
Service Level by Time, Teams Call List, Top Dialed Numbers, Top Received Numbers
Last Rang User Name The name of the last user the call rang at. AllCall Cost by Number, Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented)
Call List (Rated Calls Non-Segmented), Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Country
Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DDI, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Number Type, Calls by Ring Time
Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day, Service Level by Day & Time
Service Level by Time, Teams Call List, Top Dialed Numbers, Top Received Numbers
Last Rang User Number The number of the last user the call rang at. AllCall Cost by Number, Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented)
Call List (Rated Calls Non-Segmented), Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Country
Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DDI, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Number Type, Calls by Ring Time
Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day, Service Level by Day & Time
Service Level by Time, Teams Call List, Top Dialed Numbers, Top Received Numbers
User Name The name of the user involved in the call or call segment. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Internal)
Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter)
Call List (Unreturned Abandoned Calls), Call List (User), Call Tag Summary, Calls by Account
Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI
Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month
Calls by Number, Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group
Calls by Voicemail Box, Calls by Week, Calls Completed by User, Incoming Calls by Route Path Name
Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time, Teams Call List
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers
Top Received Numbers
User Number The number of the user involved in the call or call segment. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call List (Abandoned Calls), Call List (Internal)
Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented)
Call List (Recorded Calls), Call List (Segmented), Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter)
Call List (Unreturned Abandoned Calls), Call List (User), Call Tag Summary, Calls by Account
Calls by Area Code, Calls by Billing Code, Calls by Country, Calls by Day
Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time, Calls by DDI
Calls by Duration, Calls by Hold Time, Calls by Location, Calls by Month
Calls by Number, Calls by Number Type, Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by Ring Time, Calls by Service Number, Calls by State/Province
Calls by Talk Time, Calls by Time, Calls by User, Calls by User Group
Calls by Voicemail Box, Calls by Week, Calls Completed by User, Incoming Calls by Route Path Name
Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Queue Calls by Day
Queue Calls by Day & Time, Queue Calls by Time, Queue Performance, Service Level by Account
Service Level by Day, Service Level by Day & Time, Service Level by Time, Teams Call List
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers
Top Received Numbers
Transferred From Agent Name The name of the agent the call was transferred (or overflowed) from. AllCall Cost by User, Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented)
Call List (Segmented), Call List (Trunk-Trunk), Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by User, Calls by User Group, Calls by Voicemail Box
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance, Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Transferred From Agent The number of the agent the call was transferred (or overflowed) from. AllCall Cost by User, Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented)
Call List (Segmented), Call List (Trunk-Trunk), Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by User, Calls by User Group, Calls by Voicemail Box
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance, Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Transferred From Device Name The name of the device the call was transferred (or overflowed) from. AllCall Cost by User, Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented)
Call List (Segmented), Call List (Trunk-Trunk), Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by User, Calls by User Group, Calls by Voicemail Box
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance, Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Transferred From Device The number of the device the call was transferred (or overflowed) from. AllCall Cost by User, Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented)
Call List (Segmented), Call List (Trunk-Trunk), Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by User, Calls by User Group, Calls by Voicemail Box
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance, Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Transferred From User Name The name of the user the call was transferred (or overflowed) from. AllCall Cost by User, Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented)
Call List (Segmented), Call List (Trunk-Trunk), Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by User, Calls by User Group, Calls by Voicemail Box
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance, Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Transferred From User Number The number of the user the call was transferred (or overflowed) from. AllCall Cost by User, Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented)
Call List (Segmented), Call List (Trunk-Trunk), Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by User, Calls by User Group, Calls by Voicemail Box
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance, Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Transferred To Agent Name The name of the agent the call was transferred (or overflowed) to. AllCall Cost by User, Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented)
Call List (Segmented), Call List (Trunk-Trunk), Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by User, Calls by User Group, Calls by Voicemail Box
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance, Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Transferred To Agent The number of the agent the call was transferred (or overflowed) to. AllCall Cost by User, Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented)
Call List (Segmented), Call List (Trunk-Trunk), Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by User, Calls by User Group, Calls by Voicemail Box
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance, Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Transferred To Device Name The name of the device the call was transferred (or overflowed) to. AllCall Cost by User, Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented)
Call List (Segmented), Call List (Trunk-Trunk), Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by User, Calls by User Group, Calls by Voicemail Box
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance, Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Transferred To Device The number of the device the call was transferred (or overflowed) to. AllCall Cost by User, Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented)
Call List (Segmented), Call List (Trunk-Trunk), Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by User, Calls by User Group, Calls by Voicemail Box
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance, Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Transferred To User Name The name of the user the call was transferred (or overflowed) to. AllCall Cost by User, Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented)
Call List (Segmented), Call List (Trunk-Trunk), Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by User, Calls by User Group, Calls by Voicemail Box
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance, Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Transferred To User Number The number of the user the call was transferred (or overflowed) to. AllCall Cost by User, Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented)
Call List (Segmented), Call List (Trunk-Trunk), Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by User, Calls by User Group, Calls by Voicemail Box
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance, Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Answering Group Name The name of the first user group the call was answered at. This will be empty if the call was not answered. AllCall Cost by Number, Call Cost by Number Type, Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week
Calls by Day of Week & Time, Calls by DDI, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number, Calls by Number Type
Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day
Service Level by Day & Time, Service Level by Time, Teams Call List, Top Dialed Numbers
Top Received Numbers
First Rang Group Name The name of the user group where the call first rang at. AllCall Cost by Number, Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented)
Call List (Rated Calls Non-Segmented), Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Country
Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DDI, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Number Type, Calls by Ring Time
Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day, Service Level by Day & Time
Service Level by Time, Teams Call List, Top Dialed Numbers, Top Received Numbers
Last Rang Group Name The name of the user group where the call last rang at. AllCall Cost by Number, Call Cost by Number Type, Call List (Abandoned Calls), Call List (Non-Segmented)
Call List (Rated Calls Non-Segmented), Call List (Recorded Calls), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls)
Call Tag Summary, Calls by Account, Calls by Area Code, Calls by Country
Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DDI, Calls by Duration, Calls by Hold Time, Calls by Location
Calls by Month, Calls by Number, Calls by Number Type, Calls by Ring Time
Calls by Service Number, Calls by State/Province, Calls by Talk Time, Calls by Time
Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name
Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day, Service Level by Day & Time
Service Level by Time, Teams Call List, Top Dialed Numbers, Top Received Numbers
User Group Name The name of the user's primary group. AllAbandoned Calls by Day, Abandoned Calls by Day & Time, Abandoned Calls by Time, Call Cost by Number
Call Cost by Number Type, Call Cost by User, Call List (Internal), Call List (Queue Calls)
Call List (Rated Calls Segmented), Call List (Segmented), Call List (Trunk-Trunk), Call Tag Summary
Calls by Account, Calls by Area Code, Calls by Billing Code, Calls by Country
Calls by Day, Calls by Day & Time, Calls by Day of Week, Calls by Day of Week & Time
Calls by DDI, Calls by Device, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number, Calls by Number Type
Calls by Queue Name, Calls by Queue Number, Calls by Ring Time, Calls by Service Number
Calls by State/Province, Calls by Talk Time, Calls by Time, Calls by User
Calls by User Group, Calls by Week, Calls Completed by Agent, Calls Completed by User
Incoming Calls by Route Path Name, Incoming Calls by Route Path Number, Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number
Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time, Queue Performance
Service Level by Account, Service Level by Day, Service Level by Day & Time, Service Level by Time
Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User, Top Dialed Numbers
Top Received Numbers, Trunk Usage
Last Answering Agent Name The name of the last agent that answered the call (if applicable). AllCall Cost by Number, Call Cost by Number Type, Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week
Calls by Day of Week & Time, Calls by DDI, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number, Calls by Number Type
Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day
Service Level by Day & Time, Service Level by Time, Teams Call List, Top Dialed Numbers
Top Received Numbers
Last Answering Agent Number The number of the last agent that answered the call (if applicable). AllCall Cost by Number, Call Cost by Number Type, Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week
Calls by Day of Week & Time, Calls by DDI, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number, Calls by Number Type
Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day
Service Level by Day & Time, Service Level by Time, Teams Call List, Top Dialed Numbers
Top Received Numbers
Last Answering Device Name The name of the last device the call was answered at. This will be empty if the call was not answered. AllCall Cost by Number, Call Cost by Number Type, Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week
Calls by Day of Week & Time, Calls by DDI, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number, Calls by Number Type
Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day
Service Level by Day & Time, Service Level by Time, Teams Call List, Top Dialed Numbers
Top Received Numbers
Last Answering Device Number The number of the last device the call was answered at. This will be empty if the call was not answered. AllCall Cost by Number, Call Cost by Number Type, Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week
Calls by Day of Week & Time, Calls by DDI, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number, Calls by Number Type
Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day
Service Level by Day & Time, Service Level by Time, Teams Call List, Top Dialed Numbers
Top Received Numbers
Last Answering User Name The name of the last user the call was answered by. This will be empty if the call was not answered. AllCall Cost by Number, Call Cost by Number Type, Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week
Calls by Day of Week & Time, Calls by DDI, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number, Calls by Number Type
Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day
Service Level by Day & Time, Service Level by Time, Teams Call List, Top Dialed Numbers
Top Received Numbers
Last Answering User Number The number of the last user the call was answered by. This will be empty if the call was not answered. AllCall Cost by Number, Call Cost by Number Type, Call List (Non-Segmented), Call List (Rated Calls Non-Segmented)
Call List (Recorded Calls), Call Tag Summary, Calls by Account, Calls by Area Code
Calls by Country, Calls by Day, Calls by Day & Time, Calls by Day of Week
Calls by Day of Week & Time, Calls by DDI, Calls by Duration, Calls by Hold Time
Calls by Location, Calls by Month, Calls by Number, Calls by Number Type
Calls by Ring Time, Calls by Service Number, Calls by State/Province, Calls by Talk Time
Calls by Time, Calls by Week, Incoming Calls by Route Path Name, Incoming Calls by Route Path Number
Outgoing Calls by Caller Id Name, Outgoing Calls By Caller Id Number, Service Level by Account, Service Level by Day
Service Level by Day & Time, Service Level by Time, Teams Call List, Top Dialed Numbers
Top Received Numbers
Conference/Meeting Name The conference or meeting name. AllCall List (Non-Segmented), Teams Call List, Teams Calls by Meeting
Conference/Meeting Number The conference or meeting number. AllCall List (Non-Segmented), Teams Call List, Teams Calls by Meeting
Conference/Meeting Participants The conference or meeting number of participants. AllTeams Call List
External Tenant ID The ID of the external tenant. AllCall List (Abandoned Calls), Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented)
Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented), Call List (Unreturned Abandoned Calls - no filter)
Call List (Unreturned Abandoned Calls), Teams Call List, Teams Calls by External Tenant
External Tenant Name The name of the external tenant. AllCall List (Abandoned Calls), Call List (Non-Segmented), Call List (Queue Calls), Call List (Rated Calls Non-Segmented)
Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented), Call List (Unreturned Abandoned Calls - no filter)
Call List (Unreturned Abandoned Calls), Teams Call List, Teams Calls by External Tenant
Parked Slot The parking slots the call or call segment has been parked at. AllCall List (Abandoned Calls), Call List (Internal), Call List (Non-Segmented), Call List (Queue Calls)
Call List (Rated Calls Non-Segmented), Call List (Rated Calls Segmented), Call List (Recorded Calls), Call List (Segmented)
Call List (Trunk-Trunk), Call List (Unreturned Abandoned Calls - no filter), Call List (Unreturned Abandoned Calls), Calls by Parking Slot
Calls by Voicemail Box
Conference/Meeting Attendees The conference or meeting number of participants who attended. AllTeams Call List
Transferred From Device Type The type of the device the call was transferred (or overflowed) from. AllCall Cost by User, Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented)
Call List (Segmented), Call List (Trunk-Trunk), Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by User, Calls by User Group, Calls by Voicemail Box
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance, Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User
Transferred To Device Type The type of the device the call was transferred (or overflowed) to. AllCall Cost by User, Call List (Internal), Call List (Queue Calls), Call List (Rated Calls Segmented)
Call List (Segmented), Call List (Trunk-Trunk), Calls by Parking Slot, Calls by Queue Name
Calls by Queue Number, Calls by User, Calls by User Group, Calls by Voicemail Box
Calls Completed by User, Queue Calls by Day, Queue Calls by Day & Time, Queue Calls by Time
Queue Performance, Teams Calls by External Tenant, Teams Calls by Meeting, Teams Calls by User

Voicemail Info #

Field Name Description Communications
Service		 Availability
Reports
Voicemail Box Name The name of the voicemail box a message is stored. ~.pbx.kazoo.name.~Call List (Non-Segmented), Call List (Segmented), Calls by Voicemail Box
Voicemail Box Number The number of the voicemail box a message is stored. ~.pbx.kazoo.name.~Call List (Non-Segmented), Call List (Segmented), Calls by Voicemail Box
Voicemail Message Creation Time The date and time when the voicemail message was created. ~.pbx.kazoo.name.~Call List (Non-Segmented), Call List (Segmented)
Voicemail Message Deletion Time The date and time when the voicemail message was deleted. ~.pbx.kazoo.name.~Call List (Non-Segmented), Call List (Segmented)
Voicemail Message Id The voicemail message id. ~.pbx.kazoo.name.~Call List (Non-Segmented), Call List (Segmented)
Voicemail Message Length The duration of the voicemail message. ~.pbx.kazoo.name.~Call List (Non-Segmented), Call List (Segmented)
Voicemail Message Save Time The date and time when the voicemail message was saved. ~.pbx.kazoo.name.~Call List (Non-Segmented), Call List (Segmented)
Voicemail Message State The current state of the voicemail message, New, Saved or Deleted. ~.pbx.kazoo.name.~Call List (Non-Segmented), Call List (Segmented)