~.UcClient.~ Unified Communications #
~.UcClient.~ is the unified communications solution for the ~.Dimensions.~ platform. Whatever your chosen device, ~.UcClient.~ provides access to make and receive phone calls from wherever you are.
The Web Edition version of ~.UcClient.~ can be run as a CTI client, working with your desktop phone or as a softphone, connecting as a SIP device to the phone system and providing the user to make/receive calls directly from a computer.
It provides access for ~.Dimensions.~ users to control their presence and to see the presence and status of other users within their organization.
~.UcClient.~ Web Edition is supported on the following operating systems:
| Browser | Operating Systems | Versions | PWA Supported |
|---|---|---|---|
| Microsoft Edge | Microsoft Windows, MacOS | 122+ | ✔ |
| Google Chrome | Microsoft Windows, MacOS | 125+ | ✔ |
| Mozilla Firefox | Microsoft Windows, MacOS | 121+ | ✔ |
| Apple Safari | MacOS | 17+ | ✔ (Min version Sonoma) |
Supported Features #
The list below provides an example of some of the features available to users when using ~.UcClient.~ Web Edition:
| Core Features | Description |
|---|---|
| ACD Agent Control | Control agent status (login/logout/availability/wrap) in ACD queues. |
| Call History | Easy access to view calls made/received on any device. Access call recordings (with appropriate permissions) |
| Contacts View | View colleagues status and directory items. |
| CTI Mode | Make calls and control presence using computer telephony integration, not a softphone. |
| Dialing | Make calls from within ~.UcClient.~ or from other applications using tel: URIs |
| Presence Profiles | Provide details of your availability to other users and control routing |
| Softphone Mode | Connect as a softphone from where ever you are, including transfers and multi-party calls |
| Voicemail | Displays voicemail notifications and provides easy access to dial in to retrieve them |
| Personal Dashboard Features | |
| Dashboard | Provides personal and business statistics on calls and dispositions. |
| Dispositions | Manual or automated screen pop based on a URL or EXE command line argument request. |
| Queues | Live visibility of queue status for ACD users |
| Unreturned Calls | Live grid of unreturned missed calls. |
| Additional Features | |
| Busylight Support | Support for Kuando Busylight status devices |
| Keyboard Shortcuts | Perform call and application functions using configurable keyboard shortcuts. |
| Headset Integration | Integration to Plantronics, Jabra & Yealink headset for answering/clearing calls. |
| Screen Pop | Manual or automated screen pop based on a URL or EXE command line argument request. |