Tagging calls within a Wildix Dial Plan Route #

Calls can be tagged directly from Wildix Dial Plan Routes, allowing calls to be tagged with categories (Sales, Support...) or flags (VIP...) as they route through the communications platform.

To tag a call from a dial plan route, use the 'Set \ Tags' action in the route and populate the value in the following format - tag:[tagId]:[tagValue].

The following example tags the value 'Sales Call' to the call using the tag instance with the Id '00000000-0000-0000-0000-123456789123':

tag:00000000-0000-0000-0000-123456789123:Sales Call

Multiple Tags #

Wildix only passes through the last tag set on a call and will overwrite previous tags if they are set in a previous rule.

To tag a call with multiple tags, enter multiple tag values at the same time, comma separating the operations.

The following example tags the value 'Campaign 1' to the call using the tag instance with the Id '00000000-0000-0000-0000-123456789123' and also tags hunt group value as 'Sales'.

tag:00000000-0000-0000-0000-123456789123:Campaign 1,hg:Sales

warning
Tagging a custom tag value will wipe out any 'pg' or 'hg' values set on the call. If you want to tag a call with a custom value and also set the hunt group or page group, you must include all values in the same operation.