Release Notes
#
The following sections outline the release history of the solution and provides information on new features as they are added to the product.
Information Circle
info
Releases
#
1.113.0 - October 6th, 2026
#
Features
Area
Description
~.UcClient.~ Wallboard
Support for User/Agent Grid in Customer portal Support for direct URL links to specific wallboards for screens without any input devices
~.UcClient.~ WebRTC
Support for custom ringtones Ability to use a secondary ringing device Options to enable specific user groups to be hidden from ~.UcClient.~ clients Ability to download call recordings
~.UcClient.~ WebRTC Helper
New Highlight & dial icon for quickly dialing numbersNew Native call banner for improved notificationsMacOS - Ability to run a custom app on a call event
Conversational Intelligence
Allow a user to highlight a mis-transcribed word and add to the Custom Dictionary directly from the transcription
Infrastructure
Database performance improvements when managing users
Platform
3CX - Support for Amazon AWS S3 recording storage locations 3CX - Ability to test the 3CX storage location 3CX - Push logs option moved onto the PBX configurations grid ~.pbx.kazoo.name.~ - Support for OOMA ACDC ACD
Portals
Playback speed control added to media player Security improvements for missing application security headers Styling improvements to the portal navigation
Provisioning
Improved Mock PBX simulation support Ability to configure custom away reasons New role to allow a Report/Insight supervisor to be given Wallboard access
Reporting
Reports now return rows retrieved when the maximum row limit is reached
Rest API
Ability to include the configured Customer's PBXs in the summary data
Fixes
Area
Description
Dashboard
User/agent number not required to be a column on the grids when performing a silent monitor action Parking/un parking calls can cause an agents availability to be incorrect New queues now shown when created Abandoned calls are removed from the Abandoned Calls grid when the return calls are in progress
Platform
3CX - No stats on a dashboard on a transient disconnect of the remote collector. 3CX - A consult transfer reports route point as called party 3CX - Improved handling for transient disconnections 3CX - A call that overflows to another queue in under one second causes the incorrect queue to be attributed to that call ~.pbx.kazoo.name.~ - Faster collector start when KAPI rejects an account. ~.pbx.kazoo.name.~ - Interaction IDs not always logged on the transferred leg of a call ~.pbx.kazoo.name.~ - Answered inbound calls to an externally-forwarded extension not modeled correctly ~.pbx.kazoo.name.~ - Failure when reading storage configuration, causing calls to not be transcribed ~.pbx.kazoo.name.~ - Handle route path number processing when the network number differs from the presentation number ~.pbx.kazoo.name.~ - When a member of a queue is deleted they still appear in the Agent grids on the Dashboard ~.pbx.kazoo.name.~ - A user's 'Agent Add-on' is now removed when they are no longer a member of any ACDC queue ~.pbx.kazoo.name.~ - Agent state can become out of sync with the actual state on the PBX
Portals
A rejected external sign-in no longer causes a login loop.
Reporting
Clicking through from a grouped report to a user list report that was filtered by call duration, then filtered the whole call instead of the user's leg Score tag fields show blank labels in PDF reports Scheduled reports not running in some scenarios Schedule reports where the '(Default)' entry in the Time Zone is selected can prevent schedules from running
Webhooks
All webhook triggers fire when matched instead of just the first
1.112.0 - September 15th, 2026
#
Features
Area
Description
Conversational Intelligence
Allow multiple bundles and bundle add-ons to be assigned for Transcription/AI Allow users to highlight a mis-transcribed word and add to the Custom Dictionary directly from the transcription Tracker improvements to handle punctuation and numeric text values User/Customer sentiment score and label, and Business Area added to webhook payload
Customer Portal
New HubSpot Server-side Integration - HubSpot - Direct contact directory lookup supportNew HubSpot Server-side Integration - Call activities, transcriptions, and follow-up tasks can now be pushed to HubSpot
Dashboard/Wallboard
New User/Agent boards on Wallboards
Platform
Teams - Support for modeling users that are only in specific Office 365 Groups Teams - Import Teams call transcriptions and AI analysis Wildix - Add Call Flow Tagging support Wildix - Support for call flow tagging of calls Wildix - Additional support for conference call modeling
Portals
Ability to switch between tenants in the same tier Support for capturing and uploading diagnostics for users Ability to login to multiple tenants at the same time and switch between them Add dark mode capability to portals Security improvements for missing application security headers Added check for breached password when changing password Deleting any item displays the name of the item you are deleting in the confirmation
Reporting
Add more filter operators for Sentiment score filtering Add Site Id/Site Name as fields to Call List (User) reports Add the report name in the report delete confirmation box
~.UcClient.~ Web
Visual voicemail support Support for CTI only mode Helper app support for MacOS Add the ability to Park and Pickup calls Support for Custom ringtones and quality improvements for existing ring tone Added the ability to create conferences
Fixes
Area
Description
Customer Portal
Delete button removed from contact directory items for Users with only a Member role
Dashboard
Tagging calls from before today causes stats for current day to increase
Platform
3CX - Apostrophe in 3CX recording file name breaks the transcription 3CX - Transient 3CX disconnection causes all calls to be logged as internal ~.pbx.kazoo.name.~ - Handle more route path call scenarios ~.pbx.kazoo.name.~ - Blind transfer not answered causes call to be flagged as abandoned Wildix - If short call transcribed then we get stuck in retry loop
Provisioning
Incorrect user role validation causes recording playback role to be disabled Customer save fails when Notes field is too long
Reporting
Incorrect filter used on drill through from a Calls by DDI/DID report PDF emails with too many columns fail to run Sentiment Band report filters now have Positive/Neutral/Negative picker options Clicking a quick filter changes the operator Disposition fields have duplicate tooltips
Rest API
Incorrect casing used to validate patch requests
~.UcClient.~ Web
Contact directories may not show any contacts Internal contact directory not showing any users Time on session view not taking local time into account 'Call failed' message shows if I reject a call Screen-pop on ringing never fires for outgoing calls Call Quality indicator remains visible after call ends Handle reconnecting when laptop resumes from hibernation Restrict max width of dispositions banner Column sizes are not saved for the queue grid/lost calls grid Unreturned Lost Calls first column not aligned If no client profile with valid settings user logs in to settings page Abandoned call to all ring hunt group attributing call to arbitrary user
1.111.0 - August 5th, 2026 (UK Region Only)
#
Features
Area
Description
Conversational Intelligence
Reduced the number of similarly named topic clusters Email alerts are now sent when 'Analytics Credit' is low A message is now shown when 'Topic Clusters' have not yet been generated
Customer Portal
New HubSpot Server-side Integration - HubSpot - Direct contact directory lookup supportNew HubSpot Server-side Integration - Call activities, transcriptions, and follow-up tasks can now be pushed to HubSpot
Platform
3CX - Added the 'First Rung User Email' and 'Last Rung User Email' fields to call session data Horizon - Added an email link for updating the Horizon PBX configuration Horizon - Passwords are now rotated only once every seven days Synthflow - Added the Synthflow PBX collector Wildix - Added presence synchronization support
Reporting
Improved report views Updated the group view in the 'Long Calls' report
~.UcClient.~ Web
Added a new CTI-only mode
Fixes
Area
Description
Conversational Intelligence
Phone numbers were not redacted in transcriptions Silence statistics were not being produced The 'Conversational Intelligence' field was missing from the filter documentation Applied a security update to the PII redaction component
Platform
3CX - Added support for the new 3CX license levels (384 SC and 768 SC) 3CX - Calls transferred using DEE were not always attributed to the correct call leg Horizon - Horizon configuration could not be saved without a username and password Synthflow - The Synthflow test PBX was not working Wildix - Corrected a typo on the Wildix PBX configuration page
Provisioning
Linked users could not be added to other tenants 'Tenant Profiles' were not available at the account level during onboardingThe selected tenant tier disappeared from the login drop-down menu when the window was resized No error was shown when valid credentials from a different tier were entered
Reporting
The user table in the 'Long Calls' report displayed an empty column Improved the sizing of donut charts The 'Users Generating the Longest Calls' click-through was filtered only by user The 'Top Repeat Contact Contributors' click-through was filtered only by user Weekday data did not include lost calls after the date range was changed Users with identical names could not be added to a filter View templates could be uploaded with duplicate names Views did not load automatically after a template was uploaded Conversational Intelligence and report views did not appear in 'Recent Items' Reports supporting child fields contained blank lines when exported to Excel
~.UcClient.~ CRM
Zoho - The default region was not used when a user had no region configured Zoho - Searches stopped when one result returned a 400 response
~.UcClient.~ Web
Personal Dashboard incremental statistics were not updating A user was shown incorrectly in the 'Group Call Session' view
1.110.0 - July 15th, 2026
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Features
Area
Description
Conversational Intelligence
Allow pasting of keywords into configuration Auto save when adding a single keyword Topic Clusters now grouped within their business area instead of globally Support for customer-wide credit bundles Support for CI configuration Export/Restore
Customer Portal
'Quality Assurance' role now visible in Users gridSearch input fields no longer trigger password extensions Training Hub available for Customer users
Dashboard/Wallboard
Ability to template Dashboard/Wallboard Views
Platform
3CX - ACD calls that overflow to voicemail now segment Intermedia - Beta support for Intermedia Extend Puzzel - Beta support Synthflow - Beta support VanillaIP - Beta support Wildix - Pre-release support ~.pbx.kazoo.name.~ - Use 'SIP Request' header instead of 'To' for DID number ~.pbx.kazoo.name.~ - Qubicle calls that overflow now segment Teams - Improved modeling of queue calls, including ring and wait times Teams - Simplified Teams provisioning
Provisioning
'Not enough user license available' warning now shown when attempting to exceed license limitsNew 'Customer Management' role that restricts creation/deletion of Customers
~.UcClient.~ Web
Contact matching and personal directories now supported Support for switching audio devices during calls Auto re-apply current profile if edited Yealink headset support
Fixes
Area
Description
Customer Portal
Editing a contact displayed a low-resolution blurry image
Dashboard/Wallboard
Agent time in status was not resetting when changing away reason Performance improvements
Platform
3CX - Blind transfer via route point does not segment 3CX - Handle trunk device deletion and creation 3CX - Initiating a call from desktop client to mobile shows incorrect call direction 3CX - Improved conference call modeling 3CX - New PBX users not being synced correctly ~.pbx.kazoo.name.~ - Cannot initiate a silent monitor with device-based quick call ~.pbx.kazoo.name.~ - Inbound external forwarded call scenario causing stuck call ~.pbx.kazoo.name.~ - PBX dispositions not being reported when wrap times exceeded 2 minutes Teams - 'Teams Calls by Meeting' drill through incorrect when primary field is 'Conference/Meeting Name' Teams - 'Teams Calls by Meeting' including users (not just meetings) and multiplying values Teams - 'Teams Calls by User' calls being multiplied Teams - 'Teams Calls by Meeting' now display each individual conference
Provisioning
Linking a user to a higher tier can fail 'Observer' role does not prevent users from removing/adding filters in a reportSpanish locale prevents all customers from showing in the Reseller → Customers grid
Reporting
Pick lists failing to load when empty Unable to save DID numbers when creating a disposition User filter menu slow with large number of users User pick list is now updated immediately
~.UcClient.~ FireTV
Duplicate client registrations causing licensing errors
~.UcClient.~ Mobile
Android - Unreliable WIFI/data connection can cause the app to crash
~.UcClient.~ Web
ACD state control can stop working until page refresh Call bar disappears when a call is placed on hold with shortcut key E911 message not localized Incorrect caller ID shown on blind transfer calls Presence profile selector may not always display Tones play through ringing speaker when using DTMF during a call
1.109.0 - June 1st, 2026
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Features
Area
Description
Conversational Intelligence
'Call Scoring' support added
Customer Portal
Supervisor access type requirement no longer required on the 'Recording Playback' role
Dashboard
Persistent Agent State filter now available on the Agent grid
Platform
3CX - Calls now suppressed if connections exceed 500 Wildix - Initial beta support for Wildix integration
Provisioning
Support added for Cloudflare R2 storage for call recordings Contact directory items now shown in the configuration section
Reporting
New 'Queue Performance By Name' report template added Filtering support added for 'Force Away' agent status reason New 'Calls by Business Area' report template added Percentage stat rendering improvements Report groups view added for 'Long Calls' and 'Repeat Calls' Reports can now be set to auto-run if they have not already been run Scheduled reporting based on day of the month Workspace configuration support added for setting top/bottom longest % Workspace configuration support added for setting repeat call duration 'User Group Name' field added to segmented list reports
~.UcClient.~ Web
Double-click to dial support added from a contact PII highlight added to transcription timeline BLF support added for contacts in Favorites Contacts view is now shown automatically when initiating a transfer Personal contact directory support added 'Send to' option added on Contacts when WebRTC is on a call'Add Contact' option added from Call HistorySupport added for pulling calls from other devices
Fixes
Area
Description
Billing
Billing data was not being displayed on large accounts
Conversational Intelligence
Auto region detection added to handle AWS bucket location Accept button to enable transcription was not selectable
Dashboard
Dashboard layout could become corrupt
Infrastructure
ACD feature control was failing after deployment
Platform
~.pbx.kazoo.name.~ - Group pickup with a preceding webhook was being modeled incorrectly 3CX - Transient collector disconnects were causing calls to not be modeled correctly 3CX - Connections from the same device in the same call are now merged 3CX - Group names were not updating correctly 3CX - New queues were not visible when no agents had been added
Provisioning
Unable to change tenant profile from 'Insights' to 'Analytics'
Reporting
'Agent Summary' report was failing when child fields were addedChanging sort order on reports could cause them to fail Filter pick list was showing duplicate entries when devices shared the same name
Reseller Portal
Reseller portal was redirecting to the Keymap page with a 403 error due to a double locale in the URL
~.UcClient.~ Web
Audio delay occurring after retrieving a call placed on hold Distorted ringing on inbound calls Ringing was delayed or continued after answering 'tel:' requests where the number contains spaces are now handled correctly
Webhooks
Post-call webhooks were not being sent under load
1.108.0 - April 7th, 2026
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Features
Area
Description
Conversational Intelligence
Personally Identifiable Information (PII) redaction support added Multi-language transcription support (en/es/it/fr/de) added New 'Karaoke' mode for transcriptions during recording playback
Conversations
Conversations view now available for recorded calls User interface updated to show transcriptions in 'Chat' bubble style
Reporting
New 'Long Calls' view New 'Lost Calls' view New 'Repeat Calls' view Power BI connector in preview (Requires REST API access)New 'Calls by Business Area' reporting template New 'Calls by Topic' reporting template New reporting fields for 'Longest/Shortest Talk Time' percentiles New reporting fields for 'Repeat' calls New reporting fields for 'User Effort'
Wallboard
Added support for TCL 4k UHD Fire TVs
Webhooks
Additional 'Answered / Last Answered User Email' fields in the webhook payload
~.UcClient.~ Web
Transcription/Summary data now available from the call history section New 'Change Outgoing Caller ID' feature support Improved 'Contacts' view layout to show more contacts User's extension now visible in the profile area
Fixes
Area
Description
Dashboard
Click through option from Dashboard tiles was missing Inconsistent real-time statistics
Platform
3CX - Support for high volume events sites ~.pbx.kazoo.name.~ - Calls overflowed to voicemail were been marked as abandoned ~.pbx.kazoo.name.~ - Queue number was being lost on restart
Rest API
Times zone not taken into account when running reports
Reporting
Reports failing when containing call disposition fields or park slot fields Date filtering was not taking time zones into account Call session view times were being not localized to the correct time zone 'Calls Completed by Agent' report was not populating the 'Incoming Completed (inc. IC)' fieldUnable to filter 'Agent Status Detail' report by 'Agent State'
Webhooks
Directory matches missing from webhook payload
~.UcClient.~ Desktop
Static when 3rd party joins conference Unable to login using Office 365
~.UcClient.~ Web
Personal dashboard was not showing Tag name
1.107.0 - February 17th, 2026
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Features
Area
Description
Conversational Intelligence
New 'Custom Dictionary' support 'Transcription/Summary Only' option added
Fixes
Area
Description
Dashboard
Tile rounded edges were lost in a previous update
Platform
~.pbx.kazoo.name.~ - Refactor how PBX dispositions are queried to reduce load on platform ~.pbx.kazoo.name.~ - Calls overflowed to Voicemail not always modeled correctly 3CX - Users incorrectly showing as offline
Rest API
Failed responses not always including full error information
Reporting
Scheduled reports with Custom date ranges were failing to run
1.106.0 - January 26th, 2026
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Features
Area
Description
Conversational Intelligence
Add 'Business Area' configuration support Conversation view updates Allow ad-hoc call transcription Add ability to swap the User and Customer speakers
Platform
~.pbx.kazoo.name.~ - Ability to be able to report upon contact center dispositions and notes 3CX - Add 'chid' as interaction id field 3CX - Shows agents as 'Offline' when they have no devices registered
Provisioning
Show PBX connection state and information on the Phone System grid
Reporting
Report view controls enhanced and updated Report filtering improvements Add 'Transferred Out' as a default display column to the 'Calls Completed by Agent/User' report Add Conversation Intelligence reporting fields to 'Call List (User)' reports
Fixes
Area
Description
Platform
~.pbx.kazoo.name.~ - Handle 'Group Pickup Feature' callflows Teams - Handle repeated updates for the same call 3CX - Calls failing to tag when using a custom callflow
Rest API
User patch fails with 415 Customer patch fails when updating tenant profile
Reporting
When a click through is for a time period the last minute is attributed to the next period Schedule report names using template name instead of report name when retrieved from cache 'Incoming Calls by Route Path' report fails when tag fields are added'Calls by Week' reports not always including current weekCall direction incorrect on 'Call List (User)' reports
~.UcClient.~ Desktop
'Caller ID Prepend' not displaying
~.UcClient.~ iOS
Custom branding logo not always been used Logging out of client may not remove push token
~.UcClient.~ Web
Input device reverts to Windows Default after a restart Missing 'Make Ready' screen after ACD login Unnecessary hyphen in disposition line Add which SIP host is been used to the logs Call Quality label visible when not on a call
1.105.0 - December 3rd, 2025
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Features
Area
Description
Conversational Intelligence
Beta Release - New Call Transcription, Summary, Sentiment and Topic Analytics
Dashboard / Wallboard
'Contact Name' is now available on the 'Unreturned Lost Calls' grid
~.UcClient.~ Web
New 'Client Profile' options to control visibility of Phone Integrator
Reporting
The 'Calls Completed by Agent' report now drills through to the 'Call List (User)' report The 'DID Number' field is now used if there is no 'Presentation Number' for a call Report generation performance enhancements New 'Calls by User Sentiment' report New 'Calls by Customer Sentiment' report New 'Calls by Primary Topic' report New 'Calls by Silence' report New 'Sentiment' , 'Silence' and 'Topic' fields added to reports The 'Account Name' field has been removed as a default display field
Integration
The 'Call Transcription Summary' field is now available in webhook payload
Fixes
Area
Description
Platform
The 'Agent User Add-On' role was not always in sync with the PBX Horizon - Beta support for Gamma Horizon ~.pbx.kazoo.name.~ - Announce transferred calls may not have a recording associated with the initial or inquiry call ~.pbx.kazoo.name.~ - 'Route Path' field should only be set on external calls 3CX - New option to consolidate connections for the same device within a segment 3CX - Always segment when a call is overflowed from a queue 3CX - New users were not always tagged to initial calls Teams - Handle no 'userType' property on Microsoft users
Provisioning
Personal Dashboard permission should trigger require billable items warning
Reporting
'Calls by Numbers' reports were not showing any data'Call List Non-Segmented' filtered by Agent/User Name does not populate the Last Answered 'Agent/User Name/Number' fields'Calls by Day' report was not showing abandoned calls
1.104.0 - October 14th, 2025
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Features
Area
Description
Dashboard / Wallboard
Shows agents as busy when on a call and in the away state
Platform
3CX - Merge linear connections within a segment for the same device 3CX - Allow devices to be flagged as not segmenting on transfer
~.UcClient.~ Mobile
iOS - Add centralized contact directories to the 'Contact' screen Add recording playback to the 'History' screen
~.UcClient.~ Web
Initial release of the 'Companion' app for headset and integration support New icon when multiple calls are on hold for retrieve
Provisioning
New billing warning when disabling a Customer
Reporting
Allow up to 9 decimal places for rate costs Exclude 'barge-in/monitor/whisper' from connection summary reports Honor filtering connections when a session is filtered New API support for running reports
Fixes
Area
Description
Dashboard / Wallboard
Custom away reason was lost if a user makes a call whilst in the away state Dashboard not responding to configuration changes causing stats to cycle between different values Unable to add 'Total Poll Attempts' stat onto dashboard 'Total Polls/Poll Attempts' not populated in dashboard
Platform
~.pbx.kazoo.name.~ - Remove 'nobody' if this is the DID provided 3CX - Loss of websocket connection can cause a hang on reconnect 3CX - Handle transient disconnects more effectively
Provisioning
Duplicate users created on new customers Unable to set a user's primary group to 'None' Deleting a user from a client profile deleted a random item in list
Reporting
'Caller ID Name' missing from the 'Top Dialed Number' reportUnable to filter on number of Conference/Meeting attendees Away reasons not displaying in child fields Away reasons not displaying in child fields in scheduled Excel reports
~.UcClient.~ Desktop
One way audio in certain conference scenarios
~.UcClient.~ Mobile
Client intermittently defaulting to speaker on answer
~.UcClient.~ Web
Lose audio when holding and retrieving a second call Call history intermittently not updating Remove 'IgnoreAbandonedCalls' and 'IgnoreShortAnsweredCalls' from call history queries Missing 'Make Ready' button after ACD login Unable to set away whilst on a call
1.103.0 - September 2nd (UK)/4th (US/EU/AU) , 2025
#
Features
Area
Description
~.UcClient.~ Mobile
Android - Call recording playback Android - Call transfer screen improvements Android - Show outside number in Call History on no match
Provisioning
New summary header for User grids New license to control skipping of Users & PBX on the new Customer PBX creation
Reporting
New 'Occupancy Rate' field for Agent Summary reports Prioritize showing the answered user on the call session time-line New summary header for report results
FireTv
Sentry support for diagnostic reporting Support for Android 14
Fixes
Area
Description
Platform
~.pbx.kazoo.name.~ - Creation of Customer with no country code does not format DID/CLI in E164 format ~.pbx.kazoo.name.~ - Set the 'Transferred To' field to be the ring group on transfers ~.pbx.kazoo.name.~ - Show the far end user in the 'Outside Number' and 'Caller Id Name' fields in 'Call List (User)' reports 3CX - Calls were not segmenting when the target user only had a single device 3CX - Changing user state to DND display was displaying 'Out of Office' 3CX - Users where missing from groups 3CX - Adding a user to a conference was not setting the Answer Time' 3CX - Dashboards/Wallboards were showing incorrect stats/status
Reporting
'Call List (Unreturned Abandoned Calls)' report was still showing calls when they had been returnedFix for intermittently failing scheduled CSV reports PSTN flag not being set correctly in 'Call List (User)' reports If an agent logs off whilst a call is still in progress, they were not tagged against the call 'Queue Performance' report child rows should only include outgoing connections'Agent Summary' report should use report duration when there are no logon/logoff events for an agentSupport for time range on 'Agent Summary' reports 'Call List (User)' reports fail when adding 'Tag' fields'Abandoned Out' field was not being set correctly on session-based summary reports'Transferred In' field was not being set correctly on scheduled CSV reports
~.UcClient.~ Mobile
Android - Fix for scaling issues on the contacts page
1.102.0 - August 5th, 2025
#
Features
Area
Description
~.UcClient.~ Mobile
Android - Support for Android 14 Android - Dial pad styling improvements Android - Call transfer improvements iOS - Directory grouping iOS - Support for centralized contact directories iOS - Dial pad styling improvements
~.UcClient.~ Web Edition
PREVIEW - Integration help app (Highlight & Dial, Headset Control, Executable screen pop, Presence Sync on lock/unlock, Hot keys, Busy lamp)
Dashboard / Wallboard
Improved messaging for missing filters
Platform
~.pbx.kazoo.name.~ - Only bind to web socket doc events that are used ~.pbx.kazoo.name.~ - New license to control advanced voicemail modeling 3CX - New keep alive support to alert on connection issues 3CX - Support for reporting on ring group calls 3CX - Report field for short outgoing calls
Provisioning
License to allow linked users across all users within a single Enterprise
Reporting
Call list filter enhancements to remove other users from the same call New 'Away Reason Summary' now available on agent summary reports New 'Agent Summary' data now available on queue performance reports New 'Poll Attempts' field on queue reports
Fixes
Area
Description
Dashboard / Wallboard
Enhanced reconnection logic Personal stats for users shown on other users dashboard
Platform
~.pbx.kazoo.name.~ - Handle parked call recall scenario ~.pbx.kazoo.name.~ - Not handling trunk to trunk calls when come in via trunk store ~.pbx.kazoo.name.~ - External inbound call to user with multiple devices incorrectly segments when made from another customer in the same cluster 3CX - Handle back to back conference call modeling 3CX - Out of order events causing stuck calls 3CX - Callback in Queue call modeling enhancements 3CX - Callback in Queue calls not showing returned call in dashboard >3CX - Filtering a Trunk usage report by day of week or time of day returns no results
Reporting
Call List (User) - Cannot filter on 'Answered' 'AnsweredUserName' field missing from call list (segmented) based reports
~.UcClient.~ Web Edition
Holding then retrieving multiple calls end in a conference
1.101.0 - June 24th, 2025
#
Features
Area
Description
Customer Portal
New post call 'Update' webhook option
Fixes
Area
Description
Customer Portal
Cannot filter by 'Park Time' in triggers
Dashboard / Wallboard
Improved handling of SignalR disconnections Calls awaiting a disposition were increasing the totals in 'Call Tag' tiles
Platform
~.pbx.kazoo.name.~ - Transfer information not populated in some blind transfer scenarios ~.pbx.kazoo.name.~ - Initial support for CDR modeling 3CX - Conference calls have been removed prematurely 3CX - Large numbers of member within groups preventing device query completing 3CX - Inquiry calls getting tag to previous calls with the same call id 3CX - Incorrect start cause when monitor is invoked via the panel in the 3CX app
Provisioning
Unable to set 'Product Type' on some customers Unable to create users in certain scenarios
Reporting
'Unreturned Abandoned Call Lists' were not taking into account DSTReport attachments were not localizing filename in Hebrew Segmented reports failing to run after adding a 'Call Tag' as a display field Reports intermittently timing out due to pod crash Report durations not always determined for Call List (User) reports
~.UcClient.~ Desktop
Previous contact directory search results displayed
~.UcClient.~ Web Edition
Layout improvements in the Settings panel
1.100.0 - May 13th, 2025
#
Features
Area
Description
Customer Portal
User grid sorting on Last Login, Display Name and Date Created
~.UcClient.~ Web
Fixes
Area
Description
Customer Portal
Analytics supervisor access type incorrectly giving access to Real-Time data
Platform
~.pbx.kazoo.name.~ - ACD call leaving users in Busy (non-ACD) state ~.pbx.kazoo.name.~ - Call to voicemail not always tagged as leaving voicemail 3CX - Ordering of events causing calls to not been logged 3CX - Don't segment on blind transfers between queues 3CX - User holding and retrieving a conference causing modeling issues
Reporting
Agent summary reports showing names in total row Document ID field missing from scheduled reports Missing fields from Teams Calls by External Tenant report Date range not working on Click-Through
~.UcClient.~ Desktop
Potential fix for crash when using highlight and dial
~.UcClient.~ Web Edition
Incoming calls field missing from the Personal Dashboard call totals Undefined seen in title when not logged in Disable Search or Dial until SIP registered No branding title setting for the WebRTC client when white labeled
1.99.0 - April 15th, 2025
#
Features
Area
Description
Platform
3CX - Option to allow calls to Voicemail to be treated as not answered.
Reporting
Populate first/last/answered user/agent/device fields for outgoing calls New PDF report templates Allow filtering on grouped fields
Reseller Portal
Allow the Navigation menu to be collapsed
~.UcClient.~ Mobile
New default of 'OPUS' codec. Emergency service notification page update. Android - Contacts View Live Status Android - User-based Call History Android - Presence Control
~.UcClient.~ Web Edition
Welcome email for 'Personal Dashboard' only users
Fixes
Area
Description
Customer Portal
Do not allow users to click off Edit/Create forms without clicking Cancel/Save
Dashboard / Wallboard
Not handling time zone correctly in data backfill Stats-over-time graph not handling time zone correctly
Platform
3CX - Showing presence name for Agents when in the Ready state 3CX - Users with only a first name have a trailing space added ~.pbx.kazoo.name.~ - External inbound calls to external stations not been modeled correctly Hide device registration state on ~.pbx.kazoo.name.~ 4.3
Reporting
Calls by Queue report containing non-queue calls Caller Id number used for caller name field for Session based reports Report totals showing grouping details File type display was incorrect when multiple reports are in a schedule
Reseller Portal
Do not allow users to click off Edit/Create forms without clicking Cancel/Save Bulk user import was failing
~.UcClient.~ All
AMR and AMR-WB codecs prevent selection of device when assigning a softphone
~.UcClient.~ Desktop
Distorted/missing audio when using specific combinations of USB Bluetooth headsets
~.UcClient.~ Web Edition
Dispositioned calls returning after refresh Dispositions on 3CX not updating automatically Contact View items sorting by name Queue data wasn't showing without a supervisor role
1.98.0 - March 4th, 2025
#
Features
Area
Description
Reporting
New 'PSTN Call' flag for calls that include an outside trunk
~.UcClient.~ Web Edition
Contacts now sorted by name 3CX - Support for Personal Dashboards/Dispositions Alarm support to Personal Dashboard Tiles
Fixes
Area
Description
Dashboard / Wallboard
Backfill of data when open dashboard may be incomplete Unreturned lost calls grid not displaying any data Stats not loading until a manual refresh of the browser
Platform
~.pbx.kazoo.name.~ - agent state not correct when agent membership updated. ~.pbx.kazoo.name.~ - Incoming Call stat incrementing after monitor etc ~.pbx.kazoo.name.~ - Steal call modeling incorrect Teams - 2 Party Teams calls with station and trunk should not be treated as a conference 3CX - Large queue memberships can result in missing users 3CX - Unable to filter User Grid by User Groups
Reporting
Double counting calls in Calls by User reports. Cannot add Call tags to list reports Sorting grouped reports by PercentTotal stats causes report to fail Calls by Account reports shows Account ID in Account Name field Refreshing a report with a quick filter loses quick filter in UI Queue calls overflowing show as transferred out and overflowed out Scheduled Excel report with Number Type field does not have any data Failed external outgoing call attempt flags call as trunk to trunk
~.UcClient.~ Desktop
Not matching contacts on Windows notifications
~.UcClient.~ Mobile
Presence profiles not always loading when opening the application
~.UcClient.~ Web Edition
WebRTC dropping calls after 1 hour Call history items showing as unknown Favorites directory does not get created if does not exist Cannot open Personal Dashboard if user not a member of any queues
1.97.0 - January 21st, 2025
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Features
Area
Description
Dashboard / Wallboard
Introduction of persistent Queue Grid filters Route Path Name/Number now available on the Unreturned Call Grid
Platform
3CX - Log the outbound presentation number against a call (v20 only) 3CX - Enabled auto update by default for Remote Collector Teams - Additional fields for Teams Calls List (User) reports Teams - Performance improvements when back filling data Teams - 2 Party teams calls with station and trunk should not be treated as a conference
Reporting
Call tagging - New screen prompt supported for Yealink & Aastra phones New 'Abandoned (Parked)' field for Call List reports and filters Only show first outside number in the 'Outside Number' field in non-segmented reports Reporting improvements for large call volume instances New 'Occupancy Rate' field for Agent Summary reports New report option for 'Top X' or 'Bottom X' rows based upon sort order Add call tag summary fields to the session based summary reports.
~.UcClient.~ Mobile
Android - Allow user to copy and paste number into the Dial pad screen Android - Add contacts view
~.UcClient.~ Web Edition
Fixes
Area
Description
Platform
~.pbx.kazoo.name.~ - Improved handling of 429 from Crossbar ~.pbx.kazoo.name.~ - Handle outside number not having leading + Teams - Model queues and attendants
Provisioning
CRM role not been removed when role removed from Kazoo user (#53217) Customer scheduled termination UI dialog layout broken
~.UcClient.~ Mobile
Android - Logout button not working
~.UcClient.~ Web Edition
Pending dispositions shows calls that are "Not Answered here" Mismatch between pending and notification Deleting contact directory causes blank screen in Contacts view
Archive
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